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View Pricing Plans | Schedule a DemoView Pricing Plans | Schedule a DemoThis is how the top 10% of fortune 500 companies turned customer reviews into more revenue...
Reputation Premier is the most powerful & convenient tool that tracks and automates customer reviews
Show me how
As seen on:
What people are saying about us
“Site that will make any business owners’s day. There’s no better way to outplay your competitors.“
-Sean D.
“Great for business owners who are serious about their reputation and want to build it quickly and consistently.“
-Jennifer M.
“I was blown away by the simplicity of use and how quickly I was able to implement this into my business.“
-Steve J.
Letting your customers do
all the selling for you
This is our process to show how more
customer reviews means more business.
Getting Started with Your Recent Customers
It’s important to know that 82% of customers trust online reviews, so much so that it’s as if they were being referred by a friend or family. Users are geniuinely looking for validation to try your product or service. That’s why you need to automate the process of following up with customers and generate feedback of their most recent visit to your business.
A single star increase on Yelp can mean as much as 10% more revenue
1. Automatically Send Review Request
It’s Smart Marketing
You can’t make everyone happy, with that said you can always try to remedy and find out what made them unhappy and prevent it in the near future. This next step is the most crucial to retaining customers.
2. Give Customers the right type of attention
(automatically route customers with good and bad experiences)
unhappy customers
Make things right
Often a bad customer experience can be salvaged and turned into an oppourtunity to win them for life. Unsatisfied users will be sent to a page with an appology video and a form to voice their opinion.
Learn from your mistakes
This is how...
Instant notifications
Bad reviews will be sent to you via e-mail and SMS keeping you in the loop all the time.Send automated emails
Resolve complaints via email, up to 70% of customers will do business with you again.Complaints contain insight
Learning from your customers can mean creating new programs for your business.Show others you care
Respond to negative reviews with intents to resolve the issue. 95% of customers will give you a second chance.
happy customers
Let everyone know
When a good review is submitted your entire network of Facebook, Twitter, and Google + followers will see it. Create a stronger brand presence and trust amongst potential customers.
Grow your business potential
What it means...
More reviews, more revenue
Make reviews easy to find on your site, on your social channels and increase awareness.Improve brand visibility
Your customer’s reviews will appear on your site and social channels making them easy to find.Get the latest updates
Never miss another good review. Learn what people love about your business.Reward Loyal Customers
Send special offers to your most loyal customers invite their friends and family and grow oppourtunities.
3. Lastly, Improve business presence & procedures
The process above illustrates how a system that monitors online customer
reviews can really help a business understand what it can improve.
Below are all tools included to help you get the most out of your reviews...
Reputation Management
With Reputation Premier, we can take your clients’ feedback and let the entire Internet know how awesome you are!
Automated Customer Feedback Funnel
Reputation Preimiere gathers customer feedback and turns it into reviews and ratings that help your business.
Company Branded Feedback Funnel Pages
You can use Reputation Premier to make feedback pages that are specifically designed for your customers. Set them up and watch the reviews come in!
Micro Business Website
Using a business page that displays information about your company can draw in more customers. You can set one up with Reputation Premier.
Visibility Checker
Most companies have their name, address, and phone number posted on sites all over the Internet. Reputation Premier lets you keep track of where this information is placed, and what it says.
Real-Time Feedback & Review Alerts
Response time is essential when it comes to handling customer concerns. Reputation Premier has incorporated the latest technology that gives you the power to respond.
Complete Reputation Email Marketing System
When customers leave feedback, they also leave information that you can use for marketing. Reputation Premier gives you the tools you need to create targeted campaigns based off of what customers want.
Detailed Feedback Reporting
Response time is essential when it comes to handling customer concerns. Reputation Loop has incorporated the latest technology that gives you the power to respond.
Social Media Integration
Maintaining a strong social media presence is essential for any business. Reputation Loop helps you strengthen your position by promoting good reviews on social networks.
Feedback Streaming
A steady stream of positive reviews to your website can boost customer interest.
And So Much More...
Our system is easy to learn so that you can get right back to doing what you do best.
Reputation Management
With Reputation Premier, we can take your clients’ feedback and let the entire Internet know how awesome you are!
Real Time Reporting
With Reputation Premier, you can see what people are saying about your business as they’re saying it! It’ll even average out your ratings for you.
With Reputation Premier, you can see what people are saying about your business as they’re saying it! It’ll even average out your ratings for you.
See What the Review Sites Say
The Dashboard collects reviews from big networks like Yelp, Google+, CitySearch, and Yahoo. This will let you know every time someone posts a new review.
The Dashboard collects reviews from big networks like Yelp, Google+, CitySearch, and Yahoo. This will let you know every time someone posts a new review.
Direct Links to Real Reviews
Want to see the review for yourself, or respond to it? Easy. You can get there with the click of a mouse.
Want to see the review for yourself, or respond to it? Easy. You can get there with the click of a mouse.
Manage Your Image
You can spread word about what people are saying so that even more people will say it! Reputation Premier also gives you control over your brand’s image, and makes it easy to clamp down on duplicate reviews.
You can spread word about what people are saying so that even more people will say it! Reputation Premier also gives you control over your brand’s image, and makes it easy to clamp down on duplicate reviews.
Automated Customer Feedback Funnel
Reputation Preimier gathers customer feedback and turns it into reviews and ratings that help your business.
Quick and Simple Automated Feedback Loop
The “Quick Add” form makes it easy to enter the relevant customer information. That’s all you need to do to get started.
The “Quick Add” form makes it easy to enter the relevant customer information. That’s all you need to do to get started.
Safe and Discreet
With Reputation Premier, you can choose which employee or department monitors feedback. Customers won’t know, which means you can make a more impartial evaluation of your services.
With Reputation Premier, you can choose which employee or department monitors feedback. Customers won’t know, which means you can make a more impartial evaluation of your services.
Smart Email Filters
Decide when and how often your company sends automated emails to clients. This way, you can to customize the filters and set them to meet your needs.
Decide when and how often your company sends automated emails to clients. This way, you can to customize the filters and set them to meet your needs.
From Good Feedback to Great Reviews
Did someone leave positive feedback? When they do, you can automatically send an email that encourages the customer to post a review.
Did someone leave positive feedback? When they do, you can automatically send an email that encourages the customer to post a review.
Automated Customer Feedback Funnel
You can use Reputation Premier to make feedback pages that are specifically designed for your customers. Set them up and watch the reviews come in!
Intelligent Routing
The system can detect whether the feedback is negative or positive, and direct the customer to an appropriate page.
The system can detect whether the feedback is negative or positive, and direct the customer to an appropriate page.
Easy Review Process
Put links on the feedback page that go directly to the review sites of your choice.
Put links on the feedback page that go directly to the review sites of your choice.
Professional White Label Videos
Videos are the best way to get customer attention. Reputation Premier includes professional quality videos for the feedback pages, using both male and female spokespersons. Or, you can make and post your own video!
Videos are the best way to get customer attention. Reputation Premier includes professional quality videos for the feedback pages, using both male and female spokespersons. Or, you can make and post your own video!
Mobile-Enabled
Everyone’s going mobile these days. That’s why we make it easy for customers to post feedback from smartphones, tablets, and other devices. It’s reputation management on the go!
Everyone’s going mobile these days. That’s why we make it easy for customers to post feedback from smartphones, tablets, and other devices. It’s reputation management on the go!
Edit as You Need
You can edit the content on your feedback page at any time.
You can edit the content on your feedback page at any time.
Speak to us free and find out how we can improve your image
Sign up today for no setup fee, save $299
Micro Business Website
Using a business page that displays information about your company can draw in more customers. You can set one up with Reputation Premier.
Increase Your Online Presence
The more web properties you have, the better. A micro business website lets more people know about your company, and gives you another place to post feedback.
The more web properties you have, the better. A micro business website lets more people know about your company, and gives you another place to post feedback.
Choose the Best Reviews
It’s your microsite, so you decide which reviews get posted there.
It’s your microsite, so you decide which reviews get posted there.
All about Your Business
A branded microsite gives you another place to post your contact information and business hours. You can also add links to social media profiles and review pages.
A branded microsite gives you another place to post your contact information and business hours. You can also add links to social media profiles and review pages.
Visibility Checker
Most companies have their name, address, and phone number posted on sites all over the Internet. Reputation Premier lets you keep track of where this information is placed, and what it says.
Accuracy and Consistency
You can make sure that all of your online profiles have correct and up-to-date information.
You can make sure that all of your online profiles have correct and up-to-date information.
Keep Track of Missing Info
The program has a visibility score that’s based off of the accuracy of your business information on different websites, networks and directories. It’ll tell you if there’s any missing or inconsistent information, so that you can take prompt action.
The program has a visibility score that’s based off of the accuracy of your business information on different websites, networks and directories. It’ll tell you if there’s any missing or inconsistent information, so that you can take prompt action.
Focus on Relevant Sites
You can limit the visibility checker to only look at websites that are relevant to your business or industry.
You can limit the visibility checker to only look at websites that are relevant to your business or industry.
Real-Time Feedback & Review Alerts
Response time is essential when it comes to handling customer concerns. Reputation Premier has incorporated the latest technology that gives you the power to respond.
SMS Review Alerts
Reputation Premier can send texts to your phone every time someone leaves a review.
Reputation Premier can send texts to your phone every time someone leaves a review.
Email Review Alerts
You can also get email alerts when new reviews are posted.
You can also get email alerts when new reviews are posted.
Send Alerts to Employees
Keep key employees informed by having them receive these alerts.
Keep key employees informed by having them receive these alerts.
Speak to us free and find out how we can improve your image
Sign up today for no setup fee, save $299
Complete Reputation Email Marketing System
When customers leave feedback, they also leave information that you can use for marketing. Reputation Premier gives you the tools you need to create targeted campaigns based off of what customers want.
Manage Your Contacts
Reputation Premier creates a customer database. You can add or remove names as needed, and import or export contact lists with .csv files.
Reputation Premier creates a customer database. You can add or remove names as needed, and import or export contact lists with .csv files.
Email Campaign
A preconfigured email campaign lets you start sending review requests, reminders and thank you notes.
A preconfigured email campaign lets you start sending review requests, reminders and thank you notes.
Email Just the Way You Want
You can use an in-program HTML editor to configure the emails to your liking.
You can use an in-program HTML editor to configure the emails to your liking.
Personalize Your Emails
Merged fields give you the ability to personalize emails. Customers respond better when addressed by their name and address.
Merged fields give you the ability to personalize emails. Customers respond better when addressed by their name and address.
Special Emails for Special Occasions
Don’t just stick with a few basic emails. Create unique ones for holidays, or to let customers know about great deals.
Don’t just stick with a few basic emails. Create unique ones for holidays, or to let customers know about great deals.
Detailed Feedback Reporting
Get all the details you need about what your customers think about your business.
Reporting Made Simple
The Reputation Premier system puts all the relevant data (like feedback ratings and response rates) in one report. A report can cover a month, a week or a day.
The Reputation Premier system puts all the relevant data (like feedback ratings and response rates) in one report. A report can cover a month, a week or a day.
Take a Closer Look
Want to know what customers think about a specific employee or service branch? You can see for yourself with a Reputation Premier report.
Want to know what customers think about a specific employee or service branch? You can see for yourself with a Reputation Premier report.
New Feedback from Repeat Customers
When a returning customer leaves new reviews, the software will connect the old feedback to the new. This way, you can see how it has (or hasn’t) changed over time.
When a returning customer leaves new reviews, the software will connect the old feedback to the new. This way, you can see how it has (or hasn’t) changed over time.
Social Media Integration
Maintaining a strong social media presence is essential for any business. Reputation Premier helps you strengthen your position by promoting good reviews on social networks.
Share Reviews
Now, when you get positive reviews, you can share them on all the networks in which you’re a member.
Now, when you get positive reviews, you can share them on all the networks in which you’re a member.
Automated and Manual Sharing
Set up the system to automatically share reviews. You decide which ones are shared, how often, and how many. Or you can manually share them with the click of a button.
Set up the system to automatically share reviews. You decide which ones are shared, how often, and how many. Or you can manually share them with the click of a button.
Social Media that Gets Attention
Shared reviews will include images, which will help them get more attention. Controlling your social media presence is a big part of corporate and personal reputation management these days.
Shared reviews will include images, which will help them get more attention. Controlling your social media presence is a big part of corporate and personal reputation management these days.
Feedback Streaming
A steady stream of positive reviews to your website can boost customer interest.
Set Up a Review Feed
A simple plugin creates a live feed on your website that displays the newest positive reviews.
A simple plugin creates a live feed on your website that displays the newest positive reviews.
You Have Control
You decide which reviews get streamed. This way, you can filter out those that are negative, duplicates or poorly written.
You decide which reviews get streamed. This way, you can filter out those that are negative, duplicates or poorly written.
Microsite Streams
Streams aren’t limited to your main website. You also have the option of adding them to your microsites. The microsite will also show the average rating from all the feedback.
Streams aren’t limited to your main website. You also have the option of adding them to your microsites. The microsite will also show the average rating from all the feedback.
External Feedback Page
Customers can follow a link to leave a review on an external feedback page. The system uses this information to continue the feedback loop.
Customers can follow a link to leave a review on an external feedback page. The system uses this information to continue the feedback loop.
And So Much More...
We made Reputation Loop easy to learn so that you can get right back to doing what you do best.
Versatile
Reputation Premier works on desktops, tablets and smartphones, so you can check on things with whatever device you like using.
Reputation Premier works on desktops, tablets and smartphones, so you can check on things with whatever device you like using.
API Integration
Reputation Premier is integrated with programs like InfusionSoft, which gives you the power to manage your campaigns from other applications.
Reputation Premier is integrated with programs like InfusionSoft, which gives you the power to manage your campaigns from other applications.
We Keep It Simple
Reputation Premier is designed to be intuitive and easy to use. It won’t take long for you to become a master.
Reputation Premier is designed to be intuitive and easy to use. It won’t take long for you to become a master.
Support Team
We’re experts in reputation management. Contact us if you ever need help with using Reputation Premier or in planning your campaign. We’ll have the answers you need.
We’re experts in reputation management. Contact us if you ever need help with using Reputation Premier or in planning your campaign. We’ll have the answers you need.
Speak to us free and find out how we can improve your image
Sign up today for no setup fee, save $299
Frequently Asked Questions
- + Can I cancel, upgrade or downgrade later?
We have monthly services and you can cancel, upgrade or downgrade at any time. - + What if I don’t have any bad reviews?
That’s Great! Let’s build your base of positive reviews now to help boost your local rankings while monitoring your business across the internet from one easy to use dashboard. - + Is it possible to edit customer reviews once they post on the review sites?
Review sites do not allow you to edit customer reviews, but you may be allowed to respond with a comment. By responding, new potential customers can see that you are actively working with unhappy customers and may decide to choose you based on your ability to address an issue promptly.
- + What review sites are most important?
That actually depends on your type of business, but Google, Yelp, Kudzu, and Yahoo should not be ignored. These popular review sites are integrated into our system for you. - + How do my customers create reviews?
Once you a customer submits a feedback survey, our software will send them to a specific webpage based on the feedback rating. Negative feedback will provide a form that will go direct to the owner or dedicated manager while positive feedback directs the customer to a list of predetermined review sites to share their positive experience.
- + Where are my invoice details taken from?
The invoice details are taken from the companies tab under the People option in the top left. The information is extracted based on what has been entered for the owner company. - + Are there additional charges outside of my monthly/annual plan on my credit card statement?
TWe only bill you for the monthly/annual cost. We do not apply any other charges but your bank may add additional fees which is outside of our control. - + How do I change the email address that receives my payment receipts?
By default, the person who created your paid subscription will receive the payment receipts as subscription payments are processed. You can add an alternative email address to receive payment receipts by logging in to your Reputation Loop account, clicking Settings and choosing Subscription. - + Do I pay monthly or annually?
You Decide. Your credit card or Paypal account will be charged automatically every month, or annually. Again, you can cancel at any time. There are no cancellation or other hidden fees!
- + When do I pay?
You’ll enter your credit card information upfront to ensure you are a real business and near the end of your 30 day trial, you will receive an email asking you to continue. At this time, you can cancel with no obligation or hassle. If you decide to continue using our reputation management services, you will be asked to choose the subscription that best fits your business. - + Why are you giving us a 30 day trial?
We are confident that you’ll be happy with our system and the results. Feel free to create your account with no obligations. All our monthly plans include a 30 day risk free trial. - + Which methods of payment do you accept?
We take our payments through Visa, Amex, Mastercard, Discover, or Paypal. We have a monthly and annual payment option.
- + Can I upload third party lists for email marketing purposes?
No. We do not allow the upload of third party lists for email marketing purposes due to the strict anti-spamming rules and regulations. Plus many of these customers will not have visited your location and are not likely to leave you positive feedback using this strategy. - + Can I upload my own customer list and email them?
Yes, you may upload your customer list in the Admin section. Please note we have strict rules regarding the uploading of customer lists due to the anti-spamming rules and regulations. - + Can I customize my feedback and incentive emails or pages?
Yes. While we provide professionally written default templates you will have the ability to customize them for your business.
- + Can I determine who will be notified if a negative feedback result is submitted?
Yes. You will have the option of selecting the person or people you would like immediately notified. This is set up in the Reputation Loop Administrative area and can be changed any time. - + How do my customers create reviews?
Once you a customer submits a feedback survey, our software will send them to a specific webpage based on the feedback rating. Negative feedback will provide a form that will go direct to the owner or dedicated manager while positive feedback directs the customer to a list of predetermined review sites to share their positive experience. - + How long should my password be?
All passwords should be at least 8 characters in length and contain at least one number and special character.
How Do I Get Started?
choose your plan
- Keep track of all reviews
- 24/7 email support
- Automatically post to social media channels
- Manage micro business websites
- Add 100+ different directories
- Get personal login for you and your staff
- Actively monitor review sites
- Real time alerts to SMS
- Setup positive and negative review settings
- Manage and create 3 email template per month
- Receive monthly reviews reports
- Check and balance visibility of all renew types
Reputation Premier
$82 /mo
with 12 months agreement
OR
$99 /mo without a contract
Reputation Premier Pro
$150 /mo
with 12 months agreement
OR
$199 /mo without a contract
