What Is Reputation Management?
Reputation Management is all about putting your best face forward. Search engines promote websites through reviews that help people identify the products and service that they want. Unfortunately, this system can be abused. Many companies are damaged by false comments posted by unscrupulous competitors.
HeyGoTo can help if you’ve been a victim of negative allegations or slanderous posts. We will be able to help you clean up your online reputation by creating and maintaining a positive image of your business. Taking legal action against slander is expensive and time-consuming. Reputation management is faster and more affordable.
As SEO experts, we know that it takes a lifetime to build a good reputation, and only a few bad reviews to ruin it. That’s why we have a large team of reputation management experts and SEO professionals who offer highly specialized services that will help you restore the image of your business.
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Reward customers who give you positive reviews and earn their business for life. Get a at no cost with Reputation Premier.
How Our Reputation Management Services Can Help Your Business
HeyGoTo will also proactively explore all possible avenues to connect your customers with your business.
Real Time Reporting
With Reputation Premier, you can see what people are saying about your business as they’re saying it! It’ll even average out your ratings for you.
See What the Review Sites Say
The Dashboard collects reviews from big networks like Yelp, Google+, CitySearch, and Yahoo. This will let you know every time someone posts a new review.
Direct Links to Real Reviews
Want to see the review for yourself, or respond to it? Easy. You can get there with the click of a mouse.
Manage Your Image
You can spread word about what people are saying so that even more people will say it! Reputation Premier also gives you control over your brand’s image, and makes it easy to clamp down on duplicate reviews.
Automated Customer Feedback Funnel
Quick and Simple Automated Feedback Loop
The “Quick Add” form makes it easy to enter the relevant customer information. That’s all you need to do to get started.
Safe and Discreet
With Reputation Premier, you can choose which employee or department monitors feedback. Customers won’t know, which means you can make a more impartial evaluation of your services.
Smart Email Filters
Decide when and how often your company sends automated emails to clients. This way, you can to customize the filters and set them to meet your needs.
From Good Feedback to Great Reviews
Did someone leave positive feedback? When they do, you can automatically send an email that encourages the customer to post a review.
Company Branded Feedback Funnel Pages
The system can detect whether the feedback is negative or positive, and direct the customer to an appropriate page.
Easy Review Process
Put links on the feedback page that go directly to the review sites of your choice.
Professional White Label Videos
Videos are the best way to get customer attention. Reputation Premier includes professional quality videos for the feedback pages, using both male and female spokespersons. Or, you can make and post your own video!
Everyone’s going mobile these days. That’s why we make it easy for customers to post feedback from smartphones, tablets, and other devices. It’s reputation management on the go!
Edit as You Need
You can edit the content on your feedback page at any time.
Micro Business Website
Increase Your Online Presence
The more web properties you have, the better. A micro business website lets more people know about your company, and gives you another place to post feedback.
Choose the Best Reviews
It’s your microsite, so you decide which reviews get posted there.
All about Your Business
A branded microsite gives you another place to post your contact information and business hours. You can also add links to social media profiles and review pages.
Accuracy and Consistency
You can make sure that all of your online profiles have correct and up-to-date information.
Keep Track of Missing Info
The program has a visibility score that’s based off of the accuracy of your business information on different websites, networks and directories. It’ll tell you if there’s any missing or inconsistent information, so that you can take prompt action.
Focus on Relevant Sites
You can limit the visibility checker to only look at websites that are relevant to your business or industry.
List of Directory
Real-Time Feedback & Review Alerts
SMS Review Alerts
Reputation Premier can send texts to your phone every time someone leaves a review.
Email Review Alerts
You can also get email alerts when new reviews are posted.
Send Alerts to Employees
Keep key employees informed by having them receive these alerts.
Complete Reputation Email Marketing System
Manage Your Contacts
Reputation Premier creates a customer database. You can add or remove names as needed, and import or export contact lists with .csv files.
A preconfigured email campaign lets you start sending review requests, reminders and thank you notes.
Email Just the Way You Want
You can use an in-program HTML editor to configure the emails to your liking.
Personalize Your Emails
Merged fields give you the ability to personalize emails. Customers respond better when addressed by their name and address.
Special Emails for Special Occasions
Don’t just stick with a few basic emails. Create unique ones for holidays, or to let customers know about great deals.
Detailed Feedback Reporting
Reporting Made Simple
The Reputation Premier system puts all the relevant data (like feedback ratings and response rates) in one report. A report can cover a month, a week or a day.
Take a Closer Look
Want to know what customers think about a specific employee or service branch? You can see for yourself with a Reputation Premier report.
New Feedback from Repeat Customers
When a returning customer leaves new reviews, the software will connect the old feedback to the new. This way, you can see how it has (or hasn’t) changed over time.
Social Media Integration
Now, when you get positive reviews, you can share them on all the networks in which you’re a member.
Automated and Manual Sharing
Set up the system to automatically share reviews. You decide which ones are shared, how often, and how many. Or you can manually share them with the click of a button.
Social Media that Gets Attention
Shared reviews will include images, which will help them get more attention. Controlling your social media presence is a big part of corporate and personal reputation management these days.
Set Up a Review Feed
A simple plugin creates a live feed on your website that displays the newest positive reviews.
You Have Control
You decide which reviews get streamed. This way, you can filter out those that are negative, duplicates or poorly written.
Streams aren’t limited to your main website. You also have the option of adding them to your microsites. The microsite will also show the average rating from all the feedback.
External Feedback Page
Customers can follow a link to leave a review on an external feedback page. The system uses this information to continue the feedback loop.
And So Much More…
Reputation Premier works on desktops, tablets and smartphones, so you can check on things with whatever device you like using.
Reputation Premier is integrated with programs like InfusionSoft, which gives you the power to manage your campaigns from other applications.
We Keep It Simple
Reputation Premier is designed to be intuitive and easy to use. It won’t take long for you to become a master.
We’re experts in reputation management. Contact us if you ever need help with using Reputation Premier or in planning your campaign. We’ll have the answers you need.
Choose From These Services To Get Started
Let HeyGoTo handle your reputation management. We can keep your online reputation spotless because we know how the Internet works inside and out. It takes time to manage and run a success business—we’ll handle the reputation while you concentrate on making a profit. Call HeyGoTo now for a free consultation on reputation management services.
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